FAQ

  1. When will I receive my order?
    Orders to the United States are shipped from our US warehouse. Most customers receive their feeder within 3–7 business days after the order is processed. During peak seasons or unexpected carrier delays, delivery may take a little longer. You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way.

  2. How does the camera work?
    The Smart WiFi Pet Feeder has a built-in HD camera that allows you to watch your pet in real-time through the mobile app. It supports color vision during the day and clear night vision in low light.

  3. What app does the feeder work with?
    It works with the Tuya Smart / Smart Life app, which is compatible with both iOS and Android devices.

  4. Can I feed my pet remotely?
    Yes! You can dispense food instantly from anywhere using your phone. Perfect for when you’re at work, traveling, or just away from home.

  5. Does it work at night?
    Yes. The camera includes night vision support, so you can check on your pet even in low-light conditions.

  6. Does the camera let me see my pet live?
    Yes. The built-in HD camera lets you watch your pet in real time, with color daytime vision and night vision support.

  7. Can I talk to my pet through the feeder? 
    Yes. The two-way audio feature lets you speak to your pet and call them for mealtime through the app.

  8. Is it suitable for cats and dogs?
    Yes. It is ideal for cats, dogs, and multi-pet households, depending on each pet’s eating habits and feeding needs

  9. Can I set feeding schedules and portion sizes?  
    Yes. You can create scheduled feeding times and adjust portion sizes to help maintain a healthy routine.

  10. Does it help prevent food from getting stuck?  
    Yes. The anti-jam technology is designed to keep food dispensing smoothly and reduce clogging.

  11. How long is the warranty?
    All our feeders come with a 1-year warranty and 30-day money-back guarantee.

  12. Does it require WiFi?
    Yes, a stable 2.4GHz or 5GHz WiFi connection is required for remote features and camera monitoring.

  13. Is the camera always recording?
    No. The camera only streams live when you open the app, protecting your privacy.